Complaints and Appeals
As a non-profit organization Austria Bio Garantie sets a high value on transparency of its procedures.
If any lack of clarity regarding our inspection and certification activities occurs, please do not hesitate to contact us.
Our clients have the right to file a protest and appeal against decisions made during inspections, audits an certification. If our services or activities couse any discontent, please inform us in written form. ABG will immediately investigate by a second person.
Please consider that for legal reasons complaints and appeals have to be submitted within 14 days (see ABG terms and conditions).
As an non-profit organization ABG attaches great importance to your concerns and commits itself to highest quality standards!