Complaints and Appeals
Austria Bio Garantie sets a high value on transparency of its procedures.
If any lack of clarity regarding our inspection and certification activities occurs, please do not hesitate to contact us.
Our clients have the right to file a protest and appeal against decisions made during inspections, audits an certification. If our services or activities cause any discontent, please inform us in written form. ABG will immediately investigate by a second person.
Please consider that for legal reasons complaints and appeals have to be submitted within 14 days (see Terms and conditions).
ABG attaches great importance to your concerns and commits itself to highest quality standards!